You are the Human Resources General Manager at Australian Hardware.

Coordinate Learning Development is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

Submit this document with any required evidence attached. See specifications below for details.

Performance objective
You will need to demonstrate the skills and knowledge required to coordinate individual or group learning and development.

Assessment description
In response to a simulated business scenario, you will evaluate the effectiveness of previous development activities undertaken by an external provider. You will then develop new learning and development plans and renegotiate with providers to deliver them to an acceptable level of quality.

Procedure
Review the following scenario:
You are the Human Resources General Manager at Australian Hardware.
Three months of pilottraining has been delivered by an external training provider to sales staff, and you are reviewing the effectiveness of the trainingthat has been provided so far. Data gathered so far indicates the training is failing to meet targets.

You will need to develop strategies and a training schedule to ensure that the provider, Train Your Way Up, delivers effective training. You will also need to renegotiate the implementation of training with Train Your Way Up.

Consider the following training requirements agreed to by senior management team and HR at Australian Hardware.

● 4,000 sales staff to be trained, including the following characteristics:

○ an average of seven sales people per product team

○ four product teams per store

○ 138 stores

● 30 trainers required

● only one person from each team may be trained at any one time

● sessions require one-day, face-to-face training

● staff need to be completely up-skilled and performing to targets within six months.

First, however, you will need to prepare a report for the senior management team to explain the results and your planned actions, one of which is to ensure line managers participate in regular monitoring and support of employees to apply sales training on the job.

Review the performance data in Appendix 1 of this assessment task.
Review the Australian Hardware simulated business information provided in the Assessment Appendices.
Prepare a 1–2 page report for the senior management team detailing:
training outcomes
your interpretation of the performance data
interventions you will undertake to rectify issues
Support your planned interventions with reference to Australian Hardware as a learning organisation and addressing performance gaps to achieve specific organisational objectives and broader long-term goals.

Using the template in Appendix 2, develop a training strategy and schedule to be used by Train Your Way Up to deliver future training. Take particular care to include activities to ensure that line managers monitor the employee’s application of sales training. Prepare to discuss strategies in negotiations with training supplier in order to incorporate these into a revised agreement.
Arrange with your assessor to renegotiate service agreement with training supplier.
Renegotiate training agreement with training supplier. Using the previously negotiated agreement provided in Appendix 3 and your planned training strategy and schedule (which you completed in step 5) as a basis, renegotiate the agreement with the supplier.
Ensure you modify the agreement in Appendix 3 and include a schedule for monitoring against objectives.
Consider the following negotiation information:

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