Visit a hotel that uses a PMS system and answer the following questions:
- Who is the PMS vendor (e.g. MSI, Opera, SkyTouch, innRoad, etc.)? Is it a client-server or cloud-based solution?
- Identify the steps in making a reservation, registering a guest, checking out a guest, and performing the night audit. What technologies are used to streamline these steps?
- What systems are interfaced to the PMS?
- Describe the loyalty program. How is it benefiting the hotel and loyalty members?
- What online booking channels (e.g., property Web site, Chain Web site, Expedia, Booking.com, GDS, etc.) are used? Which ones are most valuable? Which ones are most profitable?
- How does the property optimize revenue (e.g., revenue management system)? Describe the process.
- What reports are commonly used? How are these reports used?
- Identify potential applications/technologies that could significantly improve operational performance.