Performance Improvement Initiative: Training Forklifts Operators’ Initiative for SpartanNash
Performance Improvement Initiative: Training Forklifts Operators’ Initiative for SpartanNash – Develop a performance improvement for training forklifts operators’ initiative for SpartanNash…
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Performance Improvement Initiative: Training Forklifts Operators’ Initiative for SpartanNash.
Paper details
Develop a performance improvement for training forklifts operators’ initiative for SpartanNash.
The format for your performance improvement initiative will follow the design of the 10-Step Evaluation
complete:
* Step 1 – Identify an evaluand
· What is it?
o Training class
· Where is it implemented?
o Warehouse/Distribution Center
· When was it first implemented?
o 2002 at corp in Grand Rapids
· Why was it implemented?
o OSHA
· What is the program goal?
o Safe operation of forklifts
· Was it determined based on a needs assessment?
o OSHA requirement
· How does it operate?
o Shift lead instructs the class who has completed the OSHA forklift course for trainers.
* Step 2 – Identify stakeholders
Understand the program stakeholders needs.
Director of Operations
New hires
Training supervisors
Safety Manager
· Who were/are involved in the design, development, implementation, and maintenance of the evaluand (i.e., upstream stakeholders)?
· Briefly describe the role that they play as upstream stakeholders.
· Indicate the client for the evaluation.
· Who are directly impacted by receiving, using, or participating in the evaluand (i.e., downstream direct impactees)?
· Describe an approximate number for each category.1
· Briefly describe how the direct impactees are impacted by the evaluand.
· Who are indirectly affected via ripple effect (i.e., downstream indirect impactees)?
· Estimate the size of each group of the indirect impactees.2
· Briefly explain how they are impacted.
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Solution
10-Step Performance Improvement Initiative
Performance improvement plays a significant role in improving the competence and efficiency of a workforce. The performance improvement initiative uses the 10-step framework of evaluation to perform training for forklift operators for SpartanNash.
Step 1 – Identify and evaluate
The performance improvement initiative focuses on training and developing forklift operators at SpartanNash. The improvement initiative aims to improve the operators’ safety, competence, and efficiency and provide a framework for effectively utilizing organizational resources. The training class will consist of both seasoned forklift operators and new hire operators as its condescending aim is to standardize operations for the safety of both forklift operators and employees.
The training was implemented in the Warehouse and Distribution Center, focusing on safety awareness, starting with defensive driving for forklift operators. The implementation involved an overview of safety requirements, safe driving and the common hazards associated with a forklift truck. The performance improvement training initiative was first implemented in 2002 at corp in Grand Rapids.
The purpose of the initiative was to create safety awareness among forklift operators. The training also focused on defensive driving, inspection and maintenance of forklifts for the safety of both operators and employees. As Lehtonen et al. (2021) notes, performance improvement initiatives have to be implemented to improve operators’ awareness and competence and improve the safety and efficiency of operations.
The performance improvement initiative was paired with the OSHA program to improve the capacity of forklift operators to execute their tasks safely. The OSHA program aims to inform and educate workers and supervisors on OSHA rights, responsibilities, and standards related to forklift operations (Bostelman, 2018). The program’s goals are to ensure all forklift operators and supervisors work safely and properly and comply with applicable regulatory requirements (McDonald, 2020).
The safe operation of forklifts is paramount in any applicable workplace, and gaps in skill, knowledge, or competence must hinder safe and proper forklift operations. The needs assessment findings show a need for a comprehensive safety and competence training workshop to upskill and improve the capacity of forklift operators to properly and safely perform different tasks such as loading and unloading, refueling or refueling, recharging, defensive driving, and inspections (Hughes, Bobickm, & Afanuh, 2021).
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Besides, the performance improvement initiative abides by OSHA requirements for trainers and content. The content was prepared as per set OSHA guidelines and regulations. As such, the trainers have certified shift leads who have completed the OSHA forklift course for trainers
Step 2 – Identify Stakeholders
The initiative has several key stakeholders who play a critical role in the training program’s success. The key stakeholders include the director of operations, new hires, training supervisors, trainees, and the safety manager. The needs of these key stakeholders range from facilitation in the design, development and implementation stages. Furthermore, safety and training managers require training material and can be informed on the most efficient training approaches.
The upstream stakeholders involved in the evaluation’s design, development, implementation, and maintenance include OSHA, the VP of operations, the VP of safety, the director of operations, and the safety manager. As upstream stakeholders, their role will be to facilitate the design, development and standardization of the training by ensuring all required resources are allocated to the project. Furthermore, upstream stakeholders ensure that the training aligns with the organization’s strategic goals.
The organization, in its entirety, is the client. The client provides the funding and resources and receives the services. On the other hand, the downstream stakeholders are forklift operators, trainers and shift supervisors, shift leads, and training managers. The training program will impact the operations and responsibilities of each of the downstream stakeholders both directly and indirectly through a ripple effect.
Processes such as the speed of loading and unloading will be influenced by the process, thereby affecting all aspects of operations (Cantini, De Carlo, & Tucci, 2020). The direct impactees could number 20 operators, leads, supervisors and managers. Indirect impactees are close to 100 employees working within the operation zones. Safe, proper and efficient forklift operation will impact all levels of the organization ranging from the movement of goods to processing and output measures.
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References
- Bostelman, R. (2018). Towards improved forklift safety. In Proceedings of the 9th Workshop on Performance Metrics for Intelligent Systems–PerMIS (Vol. 9, pp. 297-304).
- Cantini, A., De Carlo, F., & Tucci, M. (2020). Towards forklift safety in a warehouse: an approach based on the automatic analysis of resource flows: sustainability, 12(21), 8949.
- Hughes, S., Bobickm, T., & Afanuh, S. (2021). Conducting a daily inspection of powered industrial trucks (forklift, narrow-aisle reach truck, walkie pallet lift, and tow tractor/tug).
- Lehtonen, E., Perttula, P., Maasalo, I., Reuna, K., Kannisto, H., Puro, V., & Hirvonen, M. (2021). Learning game for improving forklift drivers’ safety awareness. Cognition, Technology & Work, 23(4), 743-753.
McDonald, M. (2020). Fundamentals of forklift safety: Keep employees safe and productive by reinforcing these safety reminders. Plant Engineering, 74(8), 24-26.
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